FAQ
How much space do I need for an indoor sleepover?
Each tepee and mattress needs approximately 120cm x 165cm of floor space using junior mattresses and 120cm x 200cm with full size mattresses. The breakfast tray is an additional 56cm x 36cm which we usually placed at the end of the bed but we can also put it on the bed if space is limited. You need to consider the area around the tents so that children have space to move. We are quite resourceful in making space work though so please always ask.
What do the children sleep on?
We provide 10cm thick air mattresses , fitted sheet, 10.5 tog duvet and duvet cover. All the bedding is washed after every party using non-biological power. The mattress is 165cm in length
What is included in the price for an indoor sleepover?
Free delivery and collection within a 10-mile radius of NG6 Each child will have an individual tepee with fully made up bed. Themed accessories including cushions and blankets, a tray table, battery operated fairy lights, garlands. The room is set up as per our agreed time and then we return the following day to pack everything away.
How long does it take to set up?
Set up takes between 60 - 90 minutes for an indoor party depending on how many tepees are booked. We bring a lot of equipment with us so it would be helpful for us to park as close to the house as possible and that access to where we are setting up is clear.
How do I pay?
Payment is easy through our secure online payment system SQUARE . Through SQUARE we will send you an email with our itemised quotation which contains a link to our online payments system.
To secure your sleepover party date we request a £50 deposit which will cover us for any damages which occur during the rental period. We will return your deposit within 48 hours of receiving your account details, we’ll request these when we come to collect the sleepover party.
The deposit will not be refunded should any damage occur. Our Terms and Conditions document defines what is considered to be damage. This will be sent out to you along with our itemised quotation.
No less than 10 working days prior to your party date we will require payment in full or the remaining balance.
All payments are to be paid via our SQUARE booking system. Links for secure payment are on the quotation.
Payment are via Apple Pay, Credit or Debit Cards
Do I need a power supply?
All our lights are battery powered and we provide spares.
What happens if there is damage to one of the tepees, bell tent or accessories?
Don't worry we understand accidents happen which is why we ask for a security deposit which is refundable after the event. In the event of any damage we will contact you to discuss. Please refer to our Terms and Conditions for full information which also details our replacements costs.
Do you require a deposit?
Yes we ask for a £50 security deposit on completion of our booking form. The full balance of the party is required 14 days prior to the party date. The security deposit will be refunded once the equipment has been collected and inspected - normally within 48 hours of the party.
What areas do you cover?
We offer free delivery within a 10-miles radius of NG6 An additional charge of £1.10 per mile will be charged for parties outside of our free delivery zone up to a maximum of 20 miles.
What age range are the sleepover parties suitable for?
We cater for both girls and boys from the age of 3+. Please note that children under the age of 18 must be supervised at all times by a responsible adult which is normally the parents of the party host.
Can the indoor tepee tents be used outside?
No.
Allergies & Inclusive Requirements.
If any party guests have specific allergies or disabilities please inform us, we love to accommodate everyone but we fully understand not everyone is the same. We will work with you to do everything we can to accommodate any special requirements to make your party enjoyable for everyone.
What time will you arrive to set up?
We will work with you to agree a suitable time but we’d like to be with you no later than 4 ‘o’clock on the day of your booking, we will contact you prior to our arrival with an estimated arrival time.
How long does it take to set up?
This is very dependent on the details of your party plan but we would like to have completed our pitches for you within 1 hour of arrival.
When will you collect your party pitches?
We will aim to arrive at your party location by 10’o’clock the following day, we will contact you prior to our arrival with an estimated arrival time.
How much space to allow for your party pitches?
A single party pitch consists of 1 tepee, mattress and accessories, a pitch will be 1.2m wide X 2.2m long, we leave approximately 20cm between each party pitch. We can send you our typical layout plan drawings should you require.
Is there anything I need to do before you arrive?
We would like you to remove any children, pets, grandparents, furniture, and other obstacles from your party destination leaving sufficient clear space for us to pitch up. It would be appreciated if you could give the party area a quick tidy up so we’re ready to go when we arrive.
Please be mindful that our team will not be able to help you move obstacles including furniture and people or clean for you.
Do I get to keep anything?
Other than consumables everything we provide as part of our service is to be returned.
What is your cancellation policy?
We understand that things don't always go to plan and there maybe a need for you to change the date or even cancel your booking. If this happens please let us know as soon as you can and we will see what we can do to help. Unfortunately the security deposit is non-refundable if you cancel. Please refer to our Terms and Conditions for full details of our policy.
Do you have insurance?
Yes we have public liability insurance and we are DBS checked.